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Monthly Export of a Social Audience
Today, it is possible to schedule an export of a social audience daily, weekly, and immediately, but it would be great if we could also schedule it monthly. (See attached screenshot)
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Would be great for surveys to be mobile friendly.
Right now the surveys are extremely small on mobile and you need to zoom up to take the survey. This is not a great customer experience and probably causes us to lose a lot of responses.
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Future consideration
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Use External Content in Autoresponder Mails
The external content feature should also be available for autoresponder mails. This would be the most obvious use case for external content since the ability to change for example footer information on the fly with mails integrated into a webshop ...
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Ability to send sms and push from multiple databases
In many cases we wish to be able to distinguish between leads and customers. The natural thing would be to store them in different tables. doing that would prevent us from sending SMS from the second table
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Seed List Should Receive Copy From Messages on Programs
It's interesting to send a copy of messages available on Programs to seed list contacts. We can start with email and then go to SMS and Push notifications. This feature is interesting for customers who heavily use Programs to send their communicat...
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Future consideration
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Know the frequency of e-mail opens
In several other tools you can easily query on the number of opens. For example: show me all contacts who opened 5 times a random e-mail within the last 3 months. In WCA you can achieve something almost similar via scoring, but it's not easy to se...
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Likely to implement
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Allow client to report a case direclty via WCA portal.
Client wanted to check if is there a way to report a case for WCA from WCA portal insted of logging throgh support portal. Its good to have link into WCA to create a case for issues related to product so that if any user who does not have support ...
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Likely to implement
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Copy Full Domain when a Contact List or Query is Duplicated
WCA doesn't allow Standard Users to change Database, Contact List or Query settings (the button is not displayed on UI). But in specific scenarios it's required to change or, at least, copy Contact List and/or Query with all settings information. ...
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Future consideration
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Ability to have a physical copy of email that is sent out of WCA other than just bcc
At the moment the only way to get a copy of an email sent out of WCA is by enabling BCC. Therefore in the situation whereby you have thousands of emails sent, you would need to have a mailbox that could accept copies of every single email that cou...
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Future consideration
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Allow the Use of Web Font Files in WCA
I attempted to use a web font file that we added to the Asset Library and landing pages within Watson Campaign Automation. When we attempted to reference them in our CSS they did not work. I opened a ticket with support with support and was inform...
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Future consideration